FAQs

What payment methods do you accept?

We accept payment via PayPal, Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit cards.

How long does delivery take?

We process orders on business days (Monday through Friday, excluding public holidays observed by the Post Office such as New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas). Delivery times vary depending on your location and the product ordered. You’ll receive tracking information as soon as your order is shipped.

Can I change my shipping address after placing an order?

If you need to update your shipping address, please contact us at cs@wayawind.com within 2 hours of placing your order. Use the subject line "Shipping Address Change" to ensure your request is processed promptly. Please note that once the order has been shipped, the shipping address cannot be changed.

How do I track my order?

Once your order is processed and shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package online.

How do I change or cancel my order?

If you wish to change or cancel your order, please contact us within 2 hours of placing it at cs@wayawind.com. Since our products are made-to-order, changes or cancellations after this time may not be allowed. Orders that have already been packed or shipped cannot be canceled.

What’s your return/refund policy?

Your satisfaction is important to us. If you encounter any issues with your order, you may return the items within 15 days of receipt for a full refund, provided the items are unused and in their original packaging. You will be responsible for the return shipping costs.

Refunds are offered for incorrect or damaged items. If this applies, please contact us with photos or videos of the issue, and we will assist you in resolving the problem.

  • Return eligibility: Defective or damaged items, wrong items received.
  • Exclusions: Items that are used, custom-made, or ordered incorrectly by the customer.

How do I return an item?

As all products are made-to-order, returns are only accepted for items that are significantly damaged or incorrect. The following issues are eligible for returns:

  • Wrong item/design compared to what was ordered.
  • Significantly different from the description on our website.
  • Defective or damaged due to manufacturing or shipping issues.

Why hasn’t the tracking status been updated?

Tracking information may take time to update due to delays in scanning by the shipping carrier. Some common reasons include:

  • A delay between the package being scanned and the tracking system updating.
  • The package may not be scanned until it reaches a regional hub.
  • In-transit packages may not show updates until they reach your local delivery hub.

If your tracking information has not been updated for more than 10 days, please contact us at cs@wayawind.com for further assistance.