FREE SHIPPING ON ORDERS OVER 150$
Customer Email: cs@wayawind.com
We accept payment via PayPal, Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit cards.
We process orders on business days (Monday through Friday, excluding public holidays observed by the Post Office such as New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas). Delivery times vary depending on your location and the product ordered. You’ll receive tracking information as soon as your order is shipped.
If you need to update your shipping address, please contact us at cs@wayawind.com within 2 hours of placing your order. Use the subject line "Shipping Address Change" to ensure your request is processed promptly. Please note that once the order has been shipped, the shipping address cannot be changed.
Once your order is processed and shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your package online.
If you wish to change or cancel your order, please contact us within 2 hours of placing it at cs@wayawind.com. Since our products are made-to-order, changes or cancellations after this time may not be allowed. Orders that have already been packed or shipped cannot be canceled.
Your satisfaction is important to us. If you encounter any issues with your order, you may return the items within 15 days of receipt for a full refund, provided the items are unused and in their original packaging. You will be responsible for the return shipping costs.
Refunds are offered for incorrect or damaged items. If this applies, please contact us with photos or videos of the issue, and we will assist you in resolving the problem.
As all products are made-to-order, returns are only accepted for items that are significantly damaged or incorrect. The following issues are eligible for returns:
Tracking information may take time to update due to delays in scanning by the shipping carrier. Some common reasons include:
If your tracking information has not been updated for more than 10 days, please contact us at cs@wayawind.com for further assistance.
Thanks for subscribing!
This email has been registered!